We want you and our staff to be completely comfortable while at the Spa. If you have a request for a certain staff member, please let us know when you call. Eden Day Spa & Salon was designed as a refuge for adults. Any guest under the age of 16 for Spa services will be required to have parental permission. We take great care to ensure a quiet, peaceful atmosphere; therefore, please do not bring children unless scheduled for an appointment. We also ask that out of consideration for other spa guests you keep all cellular phones turned off.
Cancellations
A credit card or gift card is required for all appointments being made whether in the spa or the salon. If you need to change or cancel your appointment, we require 24 hours notice. If a cancellation is made with less than 24 hours notice, half of the service total(s) will be charged to credit card. If a cancellation is made with less than four hours notice or there is a no-show for the appointment, the full amount of the service will be charged to the credit card on file. For your convenience, we have an answering system for after hours calls and cancellations.
Arrivals
An early arrival, at least 20-30 minutes, is suggested so that you may relax and not feel rushed into your services. Come early to change, relax and enjoy a cup of tea. Due to scheduling, late arrivals will receive the fullest time the schedule will allow; however, the full price of the original service will be charged.
Appointments
For maximum convenience and flexibility, we highly recommend that you schedule your spa and salon services well in advance. Weekends and weekdays fill up quickly, and appointments should be made eight weeks, if not more, ahead of time.
Payment
We gladly accept cash, Visa, Master Card, and Discover. Gratuities are not included in the service price. If you would like to leave a gratuity for your service provider, you may do so with guest services. Customary gratuities begin at 15%.
